FAQs

  • When will my order ship?

    Orders are processed within 2–3 business days. Once shipped, you’ll receive a confirmation email with tracking details.

  • Do you accept returns or exchanges?

    All sales are final. We only offer exchanges for items that arrive damaged or defective. Please contact us within 7 days of delivery with your order number and photos.

  • Where do you ship?

    We currently ship across Canada and plan to expand internationally soon!

  • What kind of paper do you use?

    We use premium, high-quality paper designed for smooth writing with minimal bleed-through. Details are listed on each product page.

  • Are your products and packaging recyclable?

    Yes, sustainability matters to us! We do our best to use recyclable and paper-based materials whenever possible, from our planners to our packaging. Most of our products are made with paper and minimal coatings, making them easy to recycle. Our shipping materials are also plastic-free and designed to be reused or recycled, because we love this planet as much as you do!

  • How to recycle your planner?

    To recycle your planner, please remove the metal spiral binding, cover, and monthly divider tabs, as these materials are not typically recyclable through curbside programs. The inner pages can be recycled with other paper products. This helps ensure your planner is disposed of responsibly and reduces its environmental impact.

  • Where are your products made?

    Our products are thoughtfully designed in Canada and responsibly made in China by trusted production partners.